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Privacy Policy

Introduction

Welcome to WeDIFY, your trusted partner for professional handyman services. At WeDIFY, we are deeply committed to earning and maintaining the trust of our customers, visitors to our website, and subscribers to our services. This privacy policy is designed to transparently outline how we collect, use, and safeguard your personal information in alignment with the best industry practices and compliance with regulatory requirements.

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Understanding the importance of privacy in our interactions, WeDIFY prioritizes not only exceptional service delivery but also the responsible handling of your personal data. This document details the types of information we gather, the purposes it serves, and the stringent measures we employ to ensure its security.

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By engaging with our services and accessing our website, you are consenting to the collection and utilization of your information as described in this policy. We encourage you to read this document thoroughly to fully grasp our privacy practices and the manner in which your information is managed.

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Should you have any inquiries or concerns regarding our privacy practices, please feel free to reach out to us using the contact information provided at the conclusion of this policy.

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At WeDIFY, we pride ourselves not only in delivering top-tier handyman services but also in upholding the confidentiality and security of our clients' personal information. Our commitment extends to transparent communication about our practices and adherence to all relevant privacy laws and regulations.

 

Information Collection

 

Types of Personal Information Collected

 

At WeDIFY, we collect information that helps us provide you with high-quality handyman services. This includes, but is not limited to:

  1. Personal Identification Information: Your name, home or business address, and contact details such as email address and phone number.

  2. Service Requirements: Information about the services you require, including details about the locations needing work.

  3. Payment Information: Details necessary to process payments, although sensitive financial information is processed through a secure third-party service.

  4. Feedback and Communication: Information you provide when you communicate with us for customer support, feedback, or inquiries.

 

Methods of Collection

 

We gather information through various methods, ensuring transparency and your control over the process:

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  1. Directly from You: When you sign up for our services, request a quote, or contact us for support, you provide most of the information we collect.

  2. Website Interaction: We collect data when you visit our website, such as IP address and browsing behavior, which helps us improve our online presence and service delivery.

  3. Service Usage: Information generated while using our services, including service preferences and history.

 

WeDIFY is dedicated to ensuring that our information collection practices are transparent and respectful of your privacy. We collect only what is necessary to deliver our services efficiently and to enhance your overall experience with us.

 

Use of Information

 

At WeDIFY, we use the information collected primarily to provide and improve our handyman services. Specifically, the collected information is used in the following ways:

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  1. Service Delivery: To schedule, execute, and manage the handyman services you request.

  2. Customer Support: To provide customer service and support, addressing any issues or inquiries you may have.

  3. Communication: To send updates, service notifications, and promotional messages that you have consented to receive.

  4. Improving Our Services: To understand how our services are used and to make improvements based on customer feedback and usage patterns.

  5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

 

Data Processing and Storage

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  • Data Processing: We process your information to fulfill our contractual obligations and enhance your service experience.

  • Data Storage: Personal data is stored securely and only for as long as necessary to provide our services and as required for legal or regulatory purposes.

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Consent

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  • By using our services, you consent to the collection and use of your information as outlined in this policy.

  • We provide clear options for you to opt-in or opt-out of non-essential communications.

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Your privacy is paramount to us at WeDIFY, and we are committed to using your information responsibly and in accordance with your preferences.

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Sharing of Information

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WeDIFY values your privacy, hence we handle your personal information with the utmost care. The sharing of information is conducted as follows:

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Circumstances Under Which Information Might Be Shared

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  1. Subcontractors and Service Providers: We may share information with trusted subcontractors or service providers who assist us in delivering our handyman services. This is done under strict confidentiality agreements.

  2. Legal Requirements: If required by law, such as in response to a subpoena or similar legal process, we may disclose your personal information.

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.

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Assurance Against Selling Personal Data

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  • No Selling of Personal Data: WeDIFY does not sell, rent, or trade your personal information to third parties for their marketing purposes.

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Third-Party Services

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  • External Websites: Our website may contain links to external sites. We are not responsible for the privacy practices of these external sites.

  • Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing), who are obligated not to disclose or use the information for any other purpose.

 

By using WeDIFY’s services, you acknowledge and agree to our sharing of information in accordance with these terms. We are committed to ensuring that your information is secure and used appropriately at all times.

 

SMS Communication (TCR Compliance)

 

WeDIFY utilizes SMS communication to enhance our service experience. This section details our practices in line with the Telephone Consumer Protection Act (TCPA) compliance.

 

Use of SMS for Communication

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  1. Appointment Reminders and Updates: We use SMS to send appointment reminders, service updates, and other relevant information regarding your scheduled services.

  2. Consent-Based Communication: SMS communication is based on explicit consent provided by the customer.

 

Opt-In and Opt-Out Procedures

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  • Opt-In Process: Customers can opt in to receive SMS communications either through our website or by providing consent during service registration.

  • Opt-Out Option: Customers can opt out of SMS communications at any time by replying with a specified keyword (e.g., "STOP") or through their account settings on our website.

 

SMS Data Storage and Protection

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  • Data Security: We ensure that all SMS communication data is stored securely and is protected against unauthorized access.

  • Privacy Compliance: We strictly adhere to privacy laws and regulations in the storage and handling of SMS data.

 

TCPA Compliance

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  • We comply with the TCPA guidelines, which include obtaining customer consent for SMS communications, providing clear opt-out options, and maintaining respectful communication practices.

 

By using WeDIFY’s services, you consent to our use of SMS communication in accordance with these guidelines. We are dedicated to ensuring that your personal information is handled with care and in compliance with all relevant regulations.

 

Data Security

 

At WeDIFY, we are committed to protecting the security of your personal information. Our data security measures include:

 

Security Measures

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  1. Data Encryption: We use encryption to protect sensitive information transmitted online.

  2. Secure Servers: Our servers are secured to protect your information against unauthorized access, alteration, disclosure, or destruction.

  3. Regular Updates: We regularly update our security practices to ensure the highest level of data protection.

 

Data Breach Response

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  • Notification Protocol: In the unlikely event of a data breach, we have a protocol to notify affected individuals and relevant authorities in a timely manner.

  • Preventive Measures: We continuously work on preventive measures to minimize the risk of any data breaches.

 

Employee Training

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  • Privacy Training: Our employees receive regular training on privacy and data protection to ensure they understand the importance of protecting customer information.

 

Third-Party Services

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  • Vendor Compliance: We ensure that any third-party vendors handling personal data on our behalf also adhere to stringent data security protocols.

 

Your personal data's security is a top priority for us at WeDIFY, and we are dedicated to safeguarding it with the most reliable and effective measures available.

 

User Rights

 

At WeDIFY, we respect and protect the rights of our clients regarding their personal data. As a user, you have the following rights:

 

Rights Regarding Personal Data

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  1. Access: You have the right to access the personal information we hold about you.

  2. Rectification: If your information is incorrect or incomplete, you have the right to have it corrected.

  3. Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain it.

  4. Objection: You have the right to object to certain uses of your personal data.

  5. Data Portability: Where applicable, you may request that we transfer your data to another organization.

 

Exercising Your Rights

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  • To exercise any of these rights, please contact us using the details provided in the Contact Information section of this policy.

  • We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

 

Complaints​

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  • If you have any concerns about our use of your personal data, you are encouraged to contact us. You also have the right to lodge a complaint with a supervisory authority.

 

Your rights and privacy are of utmost importance to us at WeDIFY, and we are committed to ensuring that you have full control over your personal information.

 

Cookies and Tracking Technologies

 

WeDIFY employs cookies and similar tracking technologies to enhance your experience on our website and understand how our services are used.

 

Use of Cookies

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  1. Functional Cookies: These are necessary for the website to function and cannot be switched off in our systems.

  2. Analytical Cookies: These allow us to measure and improve the performance of our site by tracking visits, traffic sources, and user behavior on the site.

  3. Personalization Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

 

Managing Cookies

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  • Cookie Preferences: You can set your browser to block or alert you about these cookies, but some parts of the site will not work without them.

  • Opt-Out: For cookies that are not essential to the operation of the website, we provide an option to opt-out or customize your preferences.

 

Other Tracking Technologies

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  • In addition to cookies, we may use web beacons, tags, and scripts to collect and track information as well as to improve and analyze our service.

 

WeDIFY is committed to using cookies and tracking technologies responsibly and transparently, respecting your privacy and preferences.

 

Policy Updates

 

WeDIFY may update this privacy policy periodically to reflect changes in our practices or relevant regulations.

 

Notification of Changes

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  • Updates: When we make significant changes to our privacy policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

  • Review: We encourage you to periodically review this page for the latest information on our privacy practices.

 

Effective Date

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  • The effective date of the current privacy policy will be noted at the top of the page.

It is important to stay informed about how we are protecting your personal information. WeDIFY is committed to maintaining transparency and ensuring that our practices are in the best interest of our customers.

 

Contact Information

 

For any questions or concerns regarding this privacy policy or our handling of personal information, please contact us at:

 

WeDIFY Contact Details

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Customer Service

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  • Our dedicated customer service team is available to address any of your privacy-related queries or concerns.

 

Feedback

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  • We welcome feedback on our privacy practices and are committed to continuous improvement to serve you better.

WeDIFY values open communication with our customers and is always available to address your privacy concerns. Your trust and satisfaction are paramount to us.

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